Survey

1. Do you trust products sold by third-party sellers on major platforms?

A. Yes, if reviews are good

B. No, I prefer sold/shipped by the platform

C. It depends

2. How important is a brand's social or environmental stance to you?

A. Very important

B. Somewhat important

C. Not important

3. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

4. How much time do you typically spend on a single shopping session online?

A. Less than 15 minutes

B. 15-60 minutes

C. 1-2 hours

D. More than 2 hours

5. How important is a daily routine to you?

A. Very important

B. Somewhat important

C. Not important

6. Do you buy digital gifts (e-gift cards, game credits) for others?

A. Yes, often

B. Yes, occasionally

C. No

7. Do you set a monthly budget for discretionary spending?

A. Yes, and I stick to it

B. Yes, but I often exceed it

C. No

8. Has a negative review ever stopped you from buying a product?

A. Yes, definitely

B. Yes, if there are many

C. No

9. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

10. What is your primary source for news?

A. Social Media

B. News Websites/Apps

C. Television

D. Word of Mouth